What's your return policy

30 day satisfaction guarantee

All our products are covered by a 30-day ‘no-questions-asked’ return policy.

If for any reason you are not completely satisfied with the product, simply send it back to us and we will return you 100% of your money back – no questions asked.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1-year limited warranty

If you experience any issues with our products, due to material defects or workmanship defects, contact us at support@purezentea.com and we’ll make it right for you. Depending on the defect, we’ll either offer a full refund or a replacement (we’ll cover the shipping cost too).

What does the 1-year warranty cover?

The warranty covers any issues that are due to material defects or workmanship defects.

The warranty does not cover accidental damage (i.e. if you drop the bottle).

If you experience any issues with your product, contact us at support@purezentea.com and we’ll make it right for you.

How much does the shipping cost?

Standard shipping is FREE within the United States.

Expedited shipping cost depends on your location. You’ll see the shipping cost at checkout.

When will receive my product?

If an order is received before 12 pm EST it will be shipped the same day. Otherwise it will be shipped the following day.

Shipping time depends on the shipping service you choose. Standard orders are usually delivered in 4-5 business days. Expedited orders are usually delivered in 2 business days.

How can I track my order?

You can track your order here

Do you ship internationally?

Currently, we only ship to the United States

If you still have questions or need assistance regarding your account or one of our products, don’t hesitate to contact us.