Returns

30 day satisfaction guarantee

All our products are covered by a 30-day ‘no-questions-asked’ return policy.

If for any reason you are not completely satisfied with the product, simply send it back to us and we will return you 100% of your money back – no questions asked.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1-year limited warranty

If you experience any issues with our products, due to material defects or workmanship defects, contact us at support@purezentea.com and we’ll make it right for you. Depending on the defect, we’ll either offer a full refund or a replacement of the product or the defective part(s) (we’ll cover the shipping cost too).

If we replace the full product will send you a return label to ship the defective product back to us. You have 45 days to ship the defective product back.